Why is Working From Home And Customer Service important to you? First of all, just getting a customer to your site for one visit is useless. What we need are satisfied customers who keep returning. While it takes some effort, this is not an impossible task. Since each customer is different, we need to find the common ground for all customers. Certainly, a common thread can be found. Then utilize that aspect to keep your customers coming back again and again. Consequently, the effort is worth the results. While working from home allows you the freedom of time, there is an aspect of making an income that “NO JOB” could ever match. This is why customer service is so important!
Working From Home And Customer Service: Keeping Your Work-At-Home Customers Connected
In today’s environment, there are many work-from-home individuals. While this is an amazing opportunity, it has its own inherent problems. With social isolation rearing its head as the main complaint. Therefore, checking in frequently with your stay-at-home customers helps them to feel connected. With our marketing group, we have several Zoom meetings every week. But the one we all enjoy the most is our Wine And Dine Show on Wednesday evenings. Here is a link for the article that Yahoo Finance wrote about our Wednesday evening Wine And Dine show and stay-at-home- workers. Inviting our customers to join us every week helps ease some of the isolation that stay-at-home workers experience.
By utilizing this example, there are other ways to keep your customers connected to you. Certainly, find one that expresses your business’s “Personality“. Just like each of us has our own personality, so does your business. Since our workplace is home, that personality just might be your own personality. Simplicity works best. Most importantly, keep your appointments. While there are always extenuating circumstances. Customers appreciate regularity. Therefore do everything to keep those appointments. Also, try to incorporate joint appointments. By having more than one customer at a time online. (Either using Zoom, Skype, or another group video conferencing venue). You will find many great ideas, just by letting them talk to each other. Now one of your best skills will be to just listen. Since, by talking to each other, each customer will tell you exactly what will keep them coming back.
Building A Bond With Your Customers
Once your customer feels bonded to your business. They will keep coming back and refer family and friends. Why? Certainly, feeling like they “BELONG” to your business is a powerful tool. While we all enjoy going to friendly places. Moreover, feeling wanted and comfortable, is a powerful desire. Likewise, we tend to go where we feel “Wanted“. It is just one of those universal truths. Use it as a way to keep your customers. “Beware” people can spot a phony! Don’t pretend. Be yourself and natural around your customers. Most importantly, have fun with your business. That fun will spill over into everything you do to represent your business. It is inevitable. Now, who doesn’t enjoy some fun? Similarly, pass on items of “GOOD FORTUNE” to your customers
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